Description
He is in charge of the helpdesk team and service management team for IT services (6fte)
Key Result Areas
Team Management:
- Lead the team and manages the daily operations an prio’s
- Ensure engagement of the team and collaboration within the team and with others stakeholders in the organisation
- Ensure communication flow between Brussels and Prague locations.
Service and supply management
- Ensure an efficient management of outstanding requests
- Participate in the governance meetings with the 2 external suppliers
- Assists in training and transforming the team members to their new function as service managers
- Guards and monitors the quality of the services
- Handles all reporting on the services
- Collaborates with the Procurement team to manage the external suppliers
- Assists with the team the project to rollout new services.
- Implement a continuous action plan to improve our service level.
- Asset is a pragmatic approach and good communication skills