Description
Job Summary:
We are seeking a highly skilled Software Application System Administrator to manage, configure, and maintain a critical business application and the infrastructure supporting it. This role involves ensuring the optimal configuration, performance, security, and availability of the software system. The ideal candidate will have a strong understanding of system configuration, administration, server management, and software application support.
Key Responsibilities:
- Software Installation and Configuration:
- Assist the release teams with the installation and upgrade of the application on servers and client systems.
- Collaborate with development and release teams to deploy new software features and patches.
- Ensure the optimal configuration of the application and manage required configuration changes such as user management, workflow or template changes etc.
- System Monitoring and Maintenance:
- Monitor the performance of the application to ensure reliability, availability, and security.
- Perform routine system updates and maintenance tasks, including security patches.
- Identify, troubleshoot, and resolve software-related issues or performance bottlenecks.
- Documentation and Reporting:
- Maintain documentation for system configurations, troubleshooting procedures, and known issues.
- Provide regular reports on system performance, uptime, and incidents.
- Collaboration and Support:
- Be the first point of contact for business end users questions, suggestions and support requests.
- Provide technical support and troubleshooting assistance to end-users or application users.
- System Optimization:
- Continuously evaluate software applications to identify areas for improvement in efficiency and performance.
- Implement system optimizations and software updates to enhance functionality.
Skills and Qualifications:
- Education & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience as a system administrator or software application administrator.
- Technical Skills:
- Strong knowledge of operating systems (Linux, Windows Server, etc.), databases, and application servers.
- Familiarity with DevOps practices, automation tools, and scripting
- Knowledge of monitoring and performance management tools
- Soft Skills:
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and handle multiple priorities.
- Excellent communication and interpersonal skills.