Description
ProUnity is the single point of contact for this assignment. If you have any questions, you may contact Widad El Aouam, Client Satisfaction Manager, per email widad.elaouam@pro-unity.com
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As Contract advisor (transversal), you are responsible for a dual role.
On the one hand, you conduct key administrative tasks to ensure the smooth handling of customers and dealers, as well as leverage your expertise on cases or queries that require focus time. You coordinate with the Fleet Advisor (SPOC) to ensure a complete follow-up on customers’ and dealers’ cases and make sure procedures are respected.
On the other hand, you also take a Fleet Advisor (SPOC) role in rush or holiday periods where you will resolve customer and dealer queries to ensure they are satisfied with VDFin’s services and products. There, you are in direct contact with customers and dealers, you understand their concerns and provide accurate information.
What’s in it for you?
In this role, you have the advantage to manage different LMA’s as well as different clients (FR/NL). It is an ideal opportunity to expand your network.
Responsibilities :
- Coordinate and collaborate with the Fleet Advisor team
- Process administrative
- Handle more complex enquiries from dealers and customers
- Handle customer and dealer enquiries over the phone or online (CST) when needed
- Provide accurate and complete information
Example of tasks :
- Complete UBO
- Follow-up signed contract
- Send vehicle order
- Contract modifications
- Transfers
- Early termination quote : admin
- Send assessment order
Skills :
- Outstanding organisational and administration skills
- Adaptational skills
- Autonomous
- Problem-solving
- Team-player
- Ability to multi-task
- Pro-active attitude
- Knowledge of products and services
- Attention to detail
- Time management skills