Description
The analyst operates in 2 main areas:
- Analysis and digitization of the city’s processes and service catalog
- Demand management of all IT-related requests on city initiatives
- Demand Management:
- Capture, analyze, and prioritize business and IT demand from various stakeholders.
- Ensure proper alignment of demand with available IT resources and capacity.
- Coordinate and manage demand intake processes, following the structured approach to capturing new projects and requests.
- Contribute to resource planning by forecasting demand and assisting in balancing IT workloads.
- Business Analysis:
- Conduct detailed analysis of business processes to identify areas of improvement.
- Collaborate with stakeholders to gather business requirements, expectations, and objectives.
- Develop business cases and process flows to support organizational initiatives, incorporating a financial point of view in each business case (cost-benefit analysis, calculating TCO, etc.)
- Facilitate workshops, interviews, and surveys to understand business needs.
- Functional Analysis:
- Translate business requirements into functional specifications for IT teams.
- Ensure that functional specifications are clear, complete, and aligned with the overall business strategy.
- Assist in the development and testing of functional specifications.
- Act as a liaison between technical teams (developers, systems architects) and non-technical stakeholders.
- Requirements Management:
- Document and prioritize business requirements and functional specifications
- Track requirements throughout the project lifecycle, ensuring alignment with deliverables.
- Manage scope changes and ensure that all requirements are adequately addressed in the final solution.
- Solution Design & Testing:
- Assist in designing IT solutions that meet business needs
- Support the creation of test plans, cases, and scripts to validate functionality.
- Participate in user acceptance testing (UAT) and ensure proper implementation of business requirements.
- Stakeholder Engagement & Communication:
- Serve as the main point of contact for business stakeholders regarding IT-related processes and changes.
- Communicate effectively with both technical teams and non-technical stakeholders, ensuring alignment throughout project lifecycles.
- Present findings and recommendations to senior management and other key stakeholders.
- Negotiate to receive offers from different providers of IT solutions
- Communicate and build relationschips with key providers of those IT solutions
- Compliance & Governance:
- Ensure that IT solutions comply with public sector regulations, policies, and standards.
- Assist in ensuring the privacy, security, and accessibility of data and IT systems within the organization.
- Continuous Improvement:
- Analyze the impact of implemented solutions and processes, recommending further improvements.
- Provide ongoing support to users and address any issues related to functionality and business processes.