ProUnity reaches impressive NPS Score of 74, joining industry Leaders
In the ever-evolving landscape of customer feedback metrics, ProUnity records a remarkable Net Promoter Score (NPS) of 74. “This very positive rating underscores our team’s commitment to customer satisfaction and service excellence,” confirms CEO David Muyldermans.
The Net Promoter Score is hailed as the gold standard in evaluating customer experience. Deemed ‘The Ultimate Question’ by Bain & Company in Harvard Business Review, it elicits candid responses and provides valuable insights for organizational growth. It answers a straightforward question to clients: “Would you recommend us to your friends and colleagues?” This customer experience snapshot places them in three groups: promoters, passives, and detractors.
Good news for ProUnity: it reaches a total NPS Score of 74/100, placing it in the Champions’ League of customer satisfaction. Client feedback stressed several bonus points for ProUnity, including the platform’s speed and simplicity, the scope and quality of the marketplace, and the personal touch in sourcing experts for diverse and intricate profiles.
Some customers also add refreshing remarks, and of course, there is always room for improvement. For instance, some ask for more mobile services. Well, that’s available right now, with timesheets, approval flow, and invoicing for active projects already in place on Android and in the App Store, and more mobile services to come. All in all, these results are a ‘high-five’ moment for the ProUnity team, with enthusiastic comments:
- Clear requests, good communication, 5 stars friendliness, and politeness. – Valérie, freelancer.
- Great service. I feel safe knowing you manage my contract and invoicing. – Philippe, freelancer.
- The platform is really easy to use. It saves me a lot of time. – Frederik, freelancer.
- Clear, transparent, easy. – Jeroen, supplier.
- I can recommend it to potential customers but prefer not to do that to my competitor suppliers or freelancers. – Alain, supplier.
- A professional and solution-oriented team. – Jennifer, supplier.
- Correct execution of agreed tasks, clear and balanced contracts, fast timesheet and invoicing, often (very) fast payments. – Jan, company client.
- Solid platform, good and friendly support, so 9/10! – Dieter, company client.
Comparative to industry benchmarks, ProUnity’s NPS score of 74 positions our HR-Tech company very favourably alongside giants such as Apple and Netflix, and closer to home Coolblue. What is more, this accomplishment marks a big new step forward, moving up the rating with no less than 6 points compared to the previous score of 68. The commitment to excellence is reflected in ongoing investments to enhance platform intuitiveness, introduce new updates and functionalities, and maintain service quality at a commendable standard.
“I want to thank our clients, and all platform users for their trust, and congratulate our ProUnity team on reaching this remarkable NPS rating on par with industry leaders,” comments CEO David Muyldermans. “An important ingredient for this success is our close collaboration with our clients, and our drive to unite tech and touch. Our dedication to client satisfaction and continuous improvement is the positive energy that drives our work!”